How To Order & Refunds
Order online
We have tried to make this as easy as possible, but if you have any problems or questions then please email: sales@startsmart.co.uk
You are able to buy online via card payment.
We use Shopify as our gateway payment system. This system is very strict in how it processes card payments and is trying to prevent fraud. The address you give has to match EXACTLY as the address on your credit card statement. If the address given is not the same, the card will be declined. Money will be taken from your account and frozen, it will NOT go into Startsmarts account. The money will return back into your account in 3-4 working days.
Please note, that we do not store your card details for security reasons.
Telephone orders
Feel free to call us on 01749 987339 to place any orders as we have the facility to take credit card payments over the phone. If we are out of the office, then please do leave a message on our answer machine and we will get back in touch as soon as possible.
We, at Startsmart, use Royal Mail and everything is dispatched by 48hr Tracked depending on the weight of the parcel. If however, you need the item you have ordered to be `Special Delivery` then please do get in touch with us and we can arrange this with the Post Office, though a seperate charge for this delivery will occur.
Posting cost to the UK will be £4.99 for orders under £100.00. Posting costs for orders £100.00 and over will be settled by us.
Overseas Delivery Costs
Please be aware that because of Brexit, there appears to be a delay in you as the customer receiving your order. We can only apologise, but at present it is out of our hands, but we will try our best to get your orders to you.
European Union - £23.99
Please be aware there maybe still some delays in delivery. We use Royal Mail International Tracked. So once posted we will email the tracking numbers.
Please Note - This is a minimum charge. In some instances the postage charge will have to be reviewed depending on the weight of the parcel. We will contact you if we think there will be an extra charge for delivering your order. In most instances we would use a courier, as they would be less expensive than Royal Mail. If further payment is needed this can be done by Debit/Credit Card.
N.B. Customers please note that in some countries there may be additional import duties that must be paid by the customer on receipt of the goods.
Returns and Exchanges
If you are not happy with the items we have sent you, please return the goods to us within 28 days unworn and with the receipt/packing slip.
These items must have their labels attached, folded neatly into packaging and returned with a note from the customer.
We have two options for you on items from CURRENT STOCK
1. Exchange
2. Refund
No Receipt
If you do not have the receipt for your items please contact us and we may be able to find it on our system. If we cannot find your receipt then we can only offer a gift card with your return for the value of your goods, no refund will be given.
If you have any queries please either ring the office on 01749 860938 or email sales@startsmart.co.uk
Returned items should be sent to:
Startsmart
Manor Farm
Ditcheat
BA4 6RD
UK
Many thanks and we hope to receive your order soon!